Business

Events

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What are the room hire rates and what's included in the base price?

Room hire rates vary by space and date, ranging from £450-£6,500 per day. For example, Studio 1 costs £1,350 per day (reduced from £1,700), while The Arena costs £5,000 for dry hire. All room hire includes complimentary WiFi, mineral water, 85" TV with HDMI cable, and 1 flipchart with pads and pens. VAT is included in all quoted rates.

How long are booking options held and what are the payment terms?

Initial proposals are typically held for 7 days as a "First Option" before being released or moved to shared option. Some bookings may be placed on "Shared Option" where multiple clients can hold the same dates until one confirms with a signed contract. The venue requires at least two weeks' notice for external catering approvals.

What are the capacity limits for different room setups?

The Arena accommodates up to 350 people in theatre style or 162 with round tables. Remix 1+2 can hold up to 200 people in theatre style or 135 in cabaret setup (9 people per table). Studio 1 accommodates up to 100 people in theatre style. Individual studios typically hold 12-40 people depending on the specific room and layout.

What are the catering options and pricing?

Day Delegate Packages start at £75-£85 per person (minimum 90-250 people depending on room) and include arrival refreshments, mid-morning break, lunch, afternoon break, room hire, and AV equipment. Individual catering options include unlimited tea/coffee at £17.50 per person, sandwich lunch at £17.50 per person, and restaurant lunch at £29 per person. Some larger spaces have minimum food and beverage spends of £2,500-£4,000.

What audio-visual equipment is available and what are the additional costs?

Basic AV (85" TV, HDMI cable, flipchart) is included in room hire. Additional equipment is sourced from external suppliers: PA systems from £650-£750, microphones from £90-£100 each, and large conference live streaming equipment from £3,300-£3,500 per day. If you bring your own AV equipment, you must provide PAT test, RAM test, and liability insurance forms.

Are there restrictions on external catering and what approvals are needed?

External catering is permitted but requires at least two weeks' notice for approvals and a signed form. For simple items like sandwiches, only a form needs to be signed without kitchen access. The venue cannot accommodate external catering requests with short notice (less than two weeks). All external catering must be pre-approved by the events team.

What are the setup and timing restrictions for events?

Events typically run during standard business hours with setup time included in the day rate. Evening events like the 60th birthday party example ran from 7pm to midnight with prior setup time for live bands and DJ. The venue can accommodate various layouts including theatre, cabaret, classroom, and boardroom styles depending on the space.

What commission structure applies to bookings made through agents?

The venue pays 10% commission on gross rates to booking agents. This commission structure is consistently mentioned across multiple quotes and appears to be standard for all bookings made through intermediaries rather than direct bookings.

What happens if availability changes or bookings need to be modified?

If you don't respond within the option period, bookings are automatically released from the system. The venue reserves the right to release spaces or move them to shared option if not confirmed within the validity period. Any changes to event specifications may result in requoting, and October availability is noted as very limited with higher costs due to demand.

What are the contact details and booking process?

The main events contact is +44 (0) 207 523 5053. The venue requires company details (name, address, phone, email) and event specifications (timings, catering needs, layout, AV requirements) before providing detailed proposals. Site visits can be arranged, and the events team handles all coordination from initial inquiry through to contracting.