Business

Events

Other

What are the booking hold periods and when do provisional options expire?

Provisional bookings are typically held for 7 days from the quote date. If you don't confirm and sign a contract within this timeframe, the space will be automatically released. Some quotes may have shorter validity periods of 2 days, so check your specific proposal carefully.

What are the room hire rates for different spaces and what's included?

Room hire varies by space: smaller meeting rooms from £450-£550 per day, Studio 1 at £1,350 per day (reduced from £1,700), and larger spaces like Remix 1+2 at £2,950-£3,150 per day. All rates include WiFi, mineral water, 85" TV with HDMI cable, 1 flipchart, pads and pens, and are inclusive of VAT.

What are the catering options and pricing for corporate events?

Tea and coffee without snacks costs £4 per person per serving, while tea/coffee with snacks is £7 per person. Unlimited tea and coffee throughout the day is £17.50 per person, sandwich lunch is £17.50 per person, and restaurant lunch is £29 per person. Day Delegate Packages start from £75-£85 per person including room hire, refreshments, and lunch.

What are the capacity limits for different room setups?

The Arena can accommodate up to 350 people in theatre style or 162 with round tables. Remix 1+2 can hold up to 200 people in theatre style or 135 in cabaret setup (9 people per table). Studio 1 accommodates up to 100 people in theatre style, while smaller meeting rooms typically hold 10-12 people in boardroom style.

What audio-visual equipment is available and what are the additional costs?

Basic AV (85" TV with HDMI, screen, projector) is included in room hire. Additional equipment costs extra: PA system from £650-£750, microphones from £90-£100 each, and AV technician from £650 per day. Large conference live streaming equipment with up to 5 cameras costs £3,300-£3,500 per day.

Can I bring external catering or my own AV equipment?

External catering requires at least two weeks advance notice for approval, and you'll need to sign a form if bringing simple items like sandwiches. For external AV equipment, you must provide PAT test certificates, RAM test, and liability insurance documentation for each item.

What are the minimum spend requirements and commission structure?

Some larger spaces have minimum food and beverage spends (e.g., £2,500 for Remix 1+2, £4,000 for evening events in the Arena). Day Delegate Packages typically require minimum guaranteed numbers (e.g., 90 people minimum for £79 per person rate). Commission is paid at 10% on gross rates.

Are there restrictions on timing or days of the week?

The venue operates standard business hours with events typically running 9am-5pm for day conferences. Evening events can extend until midnight. October availability is very limited and results in higher costs due to demand. Some spaces may not be available for last-minute bookings.

What exhibition and breakout space options are available?

The Arena (23m x 18m) can accommodate up to 30 exhibition stands with 2m x 3m or 3m x 2m table configurations. Remix 1+2 can fit approximately 15 exhibition stands. Multiple breakout rooms are available, with Studios 3, 6, 8, and 10 costing around £500-£1,000 per room per day.

What happens if I need to cancel or modify my booking?

Bookings are automatically released if not confirmed within the validity period (typically 7 days). Changes to your event request may result in requoting. The venue reserves the right to release space or offer it on a shared option to other bookers if contracts aren't signed promptly.