Frequently Asked Questions
What are the minimum spend requirements for different areas and event types?
The Courtyard requires a £500 minimum spend plus 12.5% service charge for up to 50 people. The Lounge (semi-private) has a £400 minimum spend for up to 50 people. Full venue hire starts at £2,000 minimum spend plus 12.5% service charge, with higher rates for peak dates like December (£16,000-£25,000 depending on specific date).
How much deposit is required and when is payment due?
A 25% deposit of the minimum spend is required to confirm your booking, with the venue reserving the right to cancel if not received at least two weeks prior to the event. All preorders must be paid in advance, and any remaining balance can be settled on the night through spending at the venue.
What are the operating hours and timing restrictions?
The venue is open until 2am for full hire, but the Courtyard closes at 11pm. Events typically run from 6pm-11pm for semi-private areas. The venue holds reserved areas for a maximum of 30 minutes past your start time before treating it as a no-show.
What canapé options are available and how much do they cost?
Canapé trays with 6 options cost £245 for 10 trays (serving approximately 50 people). Options include pork bai bbq, prawn dumplings, vegetable spring rolls, prawn crackers, pork belly skewers, and veggie tempura. Food can be labeled for dietary requirements like seafood/pork identification.
How do drink packages and cocktail vouchers work?
Cocktail vouchers are available at £13 per voucher. A package of 50 vouchers costs £650. The venue also offers preorder drink packages, and there's a complimentary fizz reception if you confirm booking before specific early booking deadlines (varies by event date).
What's included with full venue hire?
Full venue hire includes exclusive use of the entire venue and Courtyard, complimentary cloakroom service, guestlist management, and the ability to play your own music via DJ, playlist, or live act. The space can accommodate various entertainment options and remains open until 2am (Courtyard until 11pm).
What are the cancellation and refund policies?
Cancellations require at least 4 weeks' notice, and changes need 48 hours' notice. All deposits and payments are non-refundable but redeemable against your final bill. No refunds are given for unconsumed drinks, lower attendance, unused vouchers, unmet minimum spends, or guests asked to leave for behavioral reasons.
How far in advance must preorders be placed and paid?
All preorders must be placed and paid for one week before your event date. This includes canapés, drink packages, and cocktail vouchers. The venue requires advance payment for all preordered items, which then count toward your minimum spend requirement.
What capacity limits apply to different areas?
The Courtyard accommodates up to 50 people and features covered outdoor space with heaters and high tables. The Lounge (semi-private) also holds up to 50 people with comfortable sofas, armchairs, and coffee tables. Full venue hire can accommodate larger groups with the entire space available.
Are there any additional fees or service charges?
A 12.5% service charge applies to all spending and is calculated on your actual spend (inclusive of VAT). This service charge is mandatory and added to your final bill. There are no hidden hire fees - costs are covered through the minimum spend requirement.
Event Types
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