Business

Dining

Events

Who is the primary contact for booking the dining spaces and what are their contact details?

Sheila Elworthy is the Senior Sales and Events Executive handling dining space bookings. You can reach her at 020 7928 9444 extension 516, or through the main enquiries line at enquiries@swanlondon.co.uk. The venue is located at 21 New Globe Walk, London, SE1 9DT.

What is the booking process and how long does it take to receive a proposal?

The venue typically responds to initial enquiries with a request for more details about your event requirements, including whether it's seated or standing format. After providing these details, you'll receive a bespoke proposal attached to an email, usually within a few business days.

What deposit and payment terms are required to secure a booking?

A 50% deposit payment is required along with signed Terms and Conditions to secure your booking. The venue mentions this requirement consistently across their correspondence, though specific payment timelines aren't detailed in the available information.

Who creates the menus and how often do they change?

Executive Chef Cedric Tourainne and his team create menus especially for the private dining spaces. The menus are inspired by seasonal British produce and change four times a year, with ingredients sourced from eclectic London suppliers including Borough Market.

What happens if the venue cannot accommodate my event within my budget?

If your event cannot be accommodated within your outlined budget, the venue will inform you directly and may offer to help find you an alternative venue. This is their standard practice when budget constraints make booking impossible.

Are site visits available and how do I arrange one?

Yes, site visits are available and the venue actively offers to arrange them. When you receive your proposal, you'll be asked if you'd like to arrange a site visit, and you can request this through your sales contact or the main enquiries line.

What is the follow-up process after receiving a proposal?

The venue typically follows up within a week to check if you've received the proposal and answer any questions. They understand that clients often gather quotes from multiple venues and will wait to hear back from you, though they may send reminder emails.

Can children attend events in the dining spaces?

Yes, children are allowed in the Balcony Room, which is one of their private dining spaces. This was specifically confirmed for wedding reception enquiries, though policies for other dining spaces aren't explicitly stated.

What are the typical event timings for private dining events?

Private dining events typically run from 18:00 to 23:30 for evening seated dinners. Day meetings can run from 09:00 to 17:00, and some events may extend until midnight depending on the space and arrangement.

What information do I need to provide when making an initial enquiry?

You should specify whether your event is seated or standing, your preferred date and timing, number of guests, and any specific requirements. The venue asks for these details upfront to provide an accurate proposal tailored to your needs.