Frequently Asked Questions
What are the room hire costs for different spaces and how do they vary by day of the week?
Weekend room hire costs £3,500+VAT per day. Weekday rates vary by space: Carlton Room £1,500+VAT, Library Room £1,800+VAT, Terrace Room £1,400-£2,400+VAT depending on event type, and Elizabeth Room with exclusive first floor use from £4,800+VAT. Christmas packages range from £126-£139+VAT per person including room hire.
What are the capacity limits for each room and seating configurations?
Carlton Room: 105 theatre/48 cabaret. Library Room: 80 theatre/50 classroom/40 cabaret/32 boardroom. Terrace Room: 150 standing reception/75 theatre/70 banqueting. Elizabeth Room: 210 theatre/150 banqueting/250 reception. The venue also offers exclusive floor hire with multiple rooms and dedicated catering spaces.
What are the mandatory catering minimums and how do they work?
Catering minimums vary by space and event type: Carlton Room requires minimum 35-55 people, Library Room minimum 15, Terrace Room minimum 55-70, and Elizabeth Room minimum 70-180 depending on package. External catering is not permitted - all food must be supplied by in-house caterer Vacherin.
What AV equipment is included in room hire and what are the additional costs?
Standard room hire includes projector/screen or LED screens, sound system, microphones (2-4 depending on room), Wi-Fi, and AV team support on arrival. Additional costs: extra microphones £45+VAT each, AV technician £80+VAT per hour after initial support, external AV fee £500+VAT, flipcharts £25+VAT, repetiteur screens £160+VAT each.
What are the access times and additional hour charges?
Standard access varies by booking but typically 8am-5pm for day events or 6pm-11:30pm for evening events. Additional access from 7am or extending to 11pm costs £500+VAT per hour, subject to availability. Setup and breakdown time must be included within your hired hours unless you pay for additional access.
How does the booking hold system work and what are the response timeframes?
Spaces are typically held on first option for 5 working days while you decide. The venue actively follows up on proposals and will release bookings if no response is received within their specified timeframes. Popular dates book quickly, so prompt responses are essential to secure your preferred date.
What are the different catering package options and their costs?
Day packages range from Classic Working £30.95+VAT to Deluxe £50.95+VAT per person including arrival refreshments, breaks, and lunch. Evening packages: 1-hour drinks with nibbles £24.50+VAT, with 6 canapés £43.50+VAT, or with BBQ £64+VAT per person. Christmas packages £126-£139+VAT include room hire, food, and 3-hour unlimited drinks.
Are there any restrictions on event types or activities?
The Library area functions as a designated event space with no public access during events, ensuring privacy for presentations and meetings. All catering must be provided by the in-house team Vacherin - external food suppliers are not permitted. Specific restrictions on entertainment or decorations are not detailed in available information.
What exclusive floor hire options are available and what do they include?
Second floor exclusive hire includes Carlton, Grosvenor, Alie, and Park Rooms plus mezzanine catering area for £4,800+VAT. First floor exclusive includes Elizabeth Room and Foyer with cloakroom, welcome table, and dedicated AV technician. Sixth floor Terrace Room offers self-contained space with facilities, lifts, and outdoor terrace access.
What are the payment terms and booking confirmation process?
Specific payment terms and deposit requirements are not detailed in the available information. The venue operates through a proposal system where they send detailed quotes including all costs, and bookings are confirmed after client acceptance. Contact the sales team directly for payment schedule and contract terms.
