Business

Dining

Other

What are the booking hold periods and when do provisional options expire?

Provisional bookings are typically held for 7 days from the quote date. If you don't confirm within this timeframe, the space will be automatically released from the system. Some quotes may have shorter validity periods of 2 days, so check your specific proposal carefully.

What are the room hire rates and what's included in the base price?

Room hire rates vary significantly by space and date, ranging from £450-£6,500 per day. Base hire typically includes Wi-Fi, mineral water, 85" TV with HDMI cable, and 1 flipchart. The Arena space costs £5,000-£6,500 for dry hire and can accommodate up to 350 people in theatre setup or 162 with round tables.

What are the Day Delegate Package rates and minimum numbers required?

Day Delegate Packages range from £75-£90 per person with minimum guaranteed numbers typically required (e.g., 90-250 people minimum depending on the event). The package includes arrival tea/coffee with treats, mid-morning and mid-afternoon refreshments, delegate lunch, room hire, pads/pens, mineral water, screen, LCD projector, and flipchart.

What are the catering options and pricing for meetings and events?

Tea and coffee without snacks costs £4 per person per serving, while tea/coffee with snacks is £7 per serving. Unlimited tea and coffee throughout the day is £17.50 per person, sandwich lunch is £17.50 per person, and restaurant lunch is £29 per person. Canapes start at £16 for 4 items per person or £23 for 6 items.

What are the audio-visual equipment costs and requirements?

PA systems cost from £650-£750, microphones from £90-£100 each, and AV technicians from £650 per day. Large conference live streaming equipment with up to 5 cameras costs £3,300-£3,500 per day. If bringing external AV equipment, you must provide PAT test, RAM test, and liability insurance forms.

What are the capacity limits for different room setups?

The Arena accommodates up to 350 people in theatre style or 162 with round tables. Remix 1+2 can hold up to 200 people in theatre setup or 135 in cabaret style (9 people per table). Studio spaces typically accommodate 100 people maximum in theatre style.

What are the external catering policies and approval requirements?

External catering requires at least two weeks advance notice for necessary approvals. For simple items like sandwiches, you may only need to sign a form, but full external catering access requires longer lead times and formal approval processes.

Are there minimum spend requirements for food and beverage?

Yes, some spaces have minimum food and beverage spend requirements. For example, certain room hires include a minimum spend of £2,500-£4,000 on food and beverage in addition to the room hire fee.

What commission rates apply to bookings made through agents?

Commission is paid at 10% on the gross rate for bookings made through agents or third-party platforms. This is clearly stated in most proposals and affects the final pricing structure.

What are the payment terms and cancellation policies?

While specific payment terms aren't detailed in the available information, bookings require signed contracts to secure definite space. Shared options mean multiple parties may be holding the same dates, with the first to sign the contract securing the space definitively.