Frequently Asked Questions
What are the minimum spend requirements for private and semi-private areas?
Minimum spends vary by space and timing: Ruby private room (up to 65 guests) requires £4,600-£5,200 including VAT plus 12.5% service charge for evening events. Semi-private areas range from £990-£12,375 including VAT depending on guest count and time slot. Full venue hire (up to 650 guests) starts at £27,500 plus VAT for weekday evenings, rising to £41,250 for Saturday evenings.
What capacity limits apply to different areas of the venue?
Ruby private room accommodates up to 65 guests, Rose private room up to 25-50 guests, restaurant area up to 75 seated or 60 theatre-style. Combined semi-private areas can handle up to 150 standing guests, while full venue hire accommodates up to 650 standing guests. Theatre-style seating is limited to 120 guests maximum across three separate spaces.
How does the mini golf component work for group events?
Groups are split into teams of up to 6 guests, with each team teeing off a few minutes apart on the 9-hole course. Each team takes approximately 30 minutes to complete the course, so a group of 120 guests would need roughly 2 hours total playing time. Golf costs £14 per person and can be played on up to 3 courses simultaneously for larger groups.
What are the booking deposit and payment requirements?
A 25% deposit of the minimum spend is required to secure most bookings, with the balance due at least 30 days prior to the event date. However, some bookings within 30 days require full non-refundable prepayment due to the venue's 30-day cancellation policy. Drinks pre-orders and dietary requirements must be submitted 14-30 days before the event.
What time slots are available and what are the venue's operating restrictions?
Events typically run from 12:00-16:00 for daytime bookings or 17:00/18:00-23:00/00:00 for evening events. The venue closes at 22:00 on Sundays and does not host DJs on Sundays. Saturday bookings command higher minimum spends, and exclusive hires may end events earlier due to other bookings.
Are Christmas packages mandatory and what do they include?
Christmas packages are required for Christmas party bookings and include globally inspired food served buffet-style in platters, a selection of drinks, and a game of mini golf. All guests must choose the same package unless they have allergies or dietary requirements. Any remaining balance after package costs can be used as a bar tab on the day.
What AV equipment and presentation facilities are available?
Ruby private room includes a large plasma screen and microphone, while Rose room has a small TV screen. The restaurant area offers a big screen and projector for up to 60 guests theatre-style. HDMI cables must be brought by clients. The venue can accommodate presentations across multiple spaces for up to 120 guests total in theatre-style seating.
What additional charges apply beyond the minimum spend?
A 12.5% optional service charge is added to all bills. Mini golf costs £14 per person (though sometimes offered at £10 per person for meeting packages). Morning refreshments cost £4 per person for unlimited tea and coffee, with cookies available for £2 extra. All minimum spends are inclusive of VAT unless otherwise stated.
Can clients bring their own food, decorations, or entertainment?
The venue requires booking from their Christmas packages or group packages for most events, with food served buffet-style. Clients can play their own music in private rooms like Ruby. The venue provides DJ facilities for full venue hires, though DJs are not available on Sundays and typically start earlier than 21:30 on Saturdays.
What are the venue's size limitations for large corporate events?
The venue cannot accommodate seated presentations for more than 120 guests, spread across three separate spaces in an L-shaped configuration. For groups requiring 130+ seated guests in one area, the venue layout is unsuitable. Evening hire minimum spends can reach £46,000 plus service charge for very large groups, making it cost-prohibitive for some budgets.
Event Types
Great for: Tech-infused mini golf with automated scoring creates an interactive entertainment experience that goes beyond traditional party venues.
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