Business

Events

Weddings

What are the pricing structures for different event types at Pan Pacific London?

The venue offers several pricing models: Day Delegate Rate packages from £160-£195 per person (including catering, AV, and room hire), dinner packages from £165 per person, dry hire rates of £17,500 for the Pacific Ballroom, and minimum spend requirements ranging from £1,300-£10,000 depending on the space. All rates include VAT but exclude 12.5% service charge.

What are the capacity limits for different spaces and layouts?

The Pacific Ballroom accommodates up to 400 guests and can be split into two soundproofed rooms. Green Dragon and Magpie holds up to 50 guests in banquet layout, Ginger Lily Bar has a maximum capacity of 150 for exclusive hire, and Newton private dining room seats up to 12 people. Theatre-style layouts can accommodate more guests than banquet setups.

What are the mandatory additional costs beyond the base pricing?

A 12.5% service charge is mandatory on all bookings and excluded from quoted prices. Security officers are compulsory for certain events at £27 per hour with minimum requirements (typically 4 officers for 6 hours minimum). TV screens cost £325 when required, and all additional charges must be settled by the primary host on the day of the event.

What are the payment and cancellation policies?

Full payment upfront and a signed event agreement are required to guarantee bookings. Cancellations within 30 days incur charges equivalent to the minimum spend or room rental fee, while cancellations more than 30 days in advance receive full refunds. Guest number reductions within 7 business days may result in charges based on original food and beverage requirements.

What are the timing restrictions and access requirements?

Events typically run from 18:30-23:30 for dinners, with day events from 08:00-17:00. Last-minute bookings (next day) cannot be accommodated due to time constraints. Pre-orders must be placed no later than 7 business working days before the event date, and setup access timing is flexible upon request.

What catering options and minimum spends apply?

Catering ranges from 4 canapés at £25 per person to 3-course menus at £98 per person. Champagne starts at £99 per bottle, house wine at £48, beer at £8, and soft drinks at £5. Minimum food and beverage spends vary by space: £1,300 for Newton, £3,000-£4,500 for Ginger Lily Bar, and £10,000 for larger exclusive hires.

What AV equipment and technical facilities are included?

Integrated 4K LED screens and webcam facilities are included in most spaces, along with WiFi and background music. The venue provides 65-inch AV screens with video conferencing capability in Newton, and staging is available for the Pacific Ballroom. External AV suppliers can be arranged subject to approval.

What spaces and amenities are included with exclusive hire?

Pacific Ballroom hire includes private entrance, pre-function area, staffed cloakroom, private bathrooms, and VIP room accommodating up to 8 people. Ginger Lily Bar exclusive hire includes the full bar and lounge area. All exclusive hires come with event spaces fully privatised and accessible during contracted hours.

What are the booking lead times and availability constraints?

The venue frequently experiences full bookings on requested dates, particularly for popular periods. Provisional holds can be arranged, but confirmation requires signed agreements and full payment. Events requiring extensive setup or external suppliers need longer lead times, and the venue cannot accommodate same-day or next-day bookings.

What vendor approval and external supplier policies apply?

External caterers and suppliers are subject to the venue's due diligence and formal approval process. The venue works with preferred partners for specialized requirements like kosher catering. All external arrangements must be pre-approved, and additional supplier costs are separate from venue minimum spends.