Business

Events

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What are the booking hold periods and when do provisional options expire?

Provisional bookings are typically held for 7 days from the quote date. If you don't confirm and sign a contract within this timeframe, the space will be automatically released. Some quotes may have shorter validity periods of 2 days, so check your specific proposal carefully.

What are the room hire rates for different spaces and what's included?

Room hire varies by space: smaller meeting rooms from £450-£550 per day, Studio 1 at £1,350 per day (reduced from £1,700), and larger spaces like Remix 1+2 at £2,950-£3,150 per day. All rates include WiFi, mineral water, 85" TV with HDMI cable, and 1 flipchart, with VAT included.

What are the catering options and pricing for corporate events?

Day Delegate Packages start at £75-£85 per person (minimum 90-250 people depending on space) including arrival refreshments, mid-morning break, lunch, afternoon break, and room hire. Individual items include: unlimited tea/coffee £17.50 per person, sandwich lunch £17.50 per person, restaurant lunch £29 per person, and tea/coffee with snacks £7 per serving.

What are the capacity limits for different room setups?

The Arena accommodates up to 350 people theatre style or 162 with round tables. Remix 1+2 holds up to 200 people theatre style or 135 people cabaret style (9 per table). Studio 1 accommodates up to 100 people theatre style, while smaller meeting rooms typically hold 10-50 people depending on layout.

What are the audio-visual equipment costs and requirements?

Basic AV is often included (screen, projector, flipchart), but additional equipment costs extra: PA system from £650-£750, microphones from £90-£100 each, and large conference live-streaming equipment from £3,300-£3,500 per day. You can bring external AV equipment but must provide PAT test, RAM test, and liability insurance forms.

What are the external catering policies and approval requirements?

External catering requires at least two weeks advance notice for approval. For simple items like sandwiches, you may only need to sign a form, but full external catering needs proper approval through their system. Short-notice requests (less than two weeks) are typically declined.

Are there minimum spend requirements for food and beverage?

Yes, larger spaces often have minimum F&B spends. For example, Remix 1+2 has a £2,500 minimum spend on food and beverage in addition to the room hire fee. Some evening events may have minimum spends of £4,000 for catering packages.

What commission structure applies to bookings made through agents?

The venue pays 10% commission on gross rates to booking agents. This is clearly stated in proposals and factored into the pricing structure for events booked through intermediaries.

Can spaces be held on shared option and how does this work?

Yes, spaces can be held on shared option, meaning multiple clients may be holding the same dates. The first client to request and sign a contract secures the space on a definite basis. Shared options typically have longer validity periods than first options.

What are the setup and access timing restrictions?

Events typically run during standard business hours with setup time included in the day rate. For events requiring extended setup (like evening parties with live bands), additional setup time may need to be arranged and could incur extra charges.