Business

Events

Weddings

What are the booking hold periods and when do provisional options expire?

Provisional bookings are typically held for 7 days from the initial quote date. If you don't confirm and sign a contract within this timeframe, the space will be automatically released. Some quotes may have shorter validity periods of 2 days depending on demand.

What are the room hire rates for different spaces and what's included?

Room hire varies by space: smaller meeting rooms from £450-£550 per day, Studio 1 at £1,350 per day (reduced from £1,700), Remix 1+2 at £2,950-£3,150 per day, and The Arena at £5,000-£6,500 per day. All rates include WiFi, mineral water, 85" TV with HDMI cable, and 1 flipchart.

What are the capacity limits for The Arena and different room setups?

The Arena accommodates up to 350 people in theatre style, 162 with round tables, and can fit a maximum of 30 exhibition stands (2m x 3m each). Remix 1+2 can hold up to 200 people in theatre style or 135 in cabaret setup (9 people per table).

What are the Day Delegate Package rates and what's included?

Day Delegate Packages range from £75-£85 per person with minimum guaranteed numbers of 90-250 people depending on the event. This includes arrival tea/coffee with treats, mid-morning and mid-afternoon refreshments, delegate lunch, room hire, pads/pens, mineral water, screen, LCD projector, and flipchart.

What are the additional catering costs beyond basic packages?

Individual catering options include: tea/coffee without snacks £4 per person per serving, tea/coffee with snacks £7 per serving, unlimited tea/coffee £17.50 per person, sandwich lunch £17.50 per person, restaurant lunch £29 per person, and unlimited tea/coffee with 3 snack servings £26.50 per person.

What are the audio-visual equipment costs and requirements?

PA System costs £540-£750, microphones from £90-£100 each, and large conference live streaming equipment with up to 5 cameras costs £3,300-£3,500 per day. If bringing external AV equipment, you must provide PAT test forms, RAM test, and liability insurance documentation.

What are the external catering policies and approval requirements?

External catering requires at least two weeks advance notice for approval. For simple items like sandwiches, you may only need to sign a form confirming you won't need kitchen access. All external catering arrangements must be approved through the venue's standard process.

What are the minimum spend requirements for food and beverage?

Some room bookings include minimum spend requirements on food and beverage, such as £2,500 minimum spend mentioned for Remix 1+2 bookings. Catering minimum spends can also apply, with examples showing £4,000 minimum spend requirements for certain event types.

What commission structure applies to bookings made through agents?

Commission is paid at 10% on the gross rate for bookings made through agents or intermediaries. This is clearly stated in quotes and applies to the total venue hire costs.

What are the cancellation and contract terms for bookings?

Bookings require signed contracts to secure definite space allocation. Shared options mean multiple clients may be holding the same dates, with the first to sign a contract securing the space. Specific cancellation terms vary by booking but are outlined in individual contracts.