Business

Dining

Events

What are the venue hire costs for The Forge and other event spaces?

The Forge costs £6,000 plus VAT for a 9am-5pm hire, with evening rates varying by event type. The Arnold Hills is £3,500 plus VAT for 9am-5pm hire and includes floor-to-ceiling windows with stadium views plus balcony access. Additional spaces like The Royal East cost £1,750-£2,500 plus VAT depending on the booking.

What catering packages are available and what do they include?

Day delegate packages range from Bronze Medal at £52-£85 plus VAT per person (includes arrival refreshments, breaks, bowl food lunch) to Gold Medal at £81-£103.20 plus VAT per person (adds breakfast rolls, upgraded lunch options). Evening dining packages start at £110 plus VAT per person including 3-course dinner, half bottle of wine, and arrival drink.

What are the capacity limits for different room layouts?

The Great Briton and The Academy combined can accommodate 300 delegates theatre style or 200 cabaret style. The Forge holds up to 200 for banquets, while The Arnold Hills accommodates 100-150 depending on setup. Breakout rooms like BM6 hold smaller groups of 15-40 people.

What AV equipment is included and what are the additional costs?

Basic AV is available through partner Eclipse with packages starting around £1,650 plus VAT for standard setups. The Arnold Hills package includes screens, projectors, and PA systems. Additional technical support and specialized equipment incur extra charges, with full AV packages ranging from £1,650-£5,458 plus VAT depending on requirements.

What are the booking restrictions around West Ham matches and other events?

The venue has blackout dates during West Ham home matches and major concerts like Iron Maiden. Pack-down periods following large events also restrict availability. Events cannot be booked during these periods, so flexibility with dates is essential for securing bookings.

What additional mandatory costs should I budget for?

Cloakroom attendants cost £1,080 plus VAT for full-day events when required. VAT at 20% applies to all venue hire and catering costs. Setup days incur additional charges - typically 70% of the main event day rate. Some spaces require minimum spends rather than flat hire fees.

What are the setup and access arrangements?

Setup can begin from 7-8am on event day, with earlier access available the night before for an additional charge (typically 70% of day rate). The venue offers easy load-in access for equipment and coaches. Build days are charged separately when required for complex setups.

Are there discounts available for certain types of events?

Charity events may receive discounted rates - UNICEF received pricing around £79.20 plus VAT per person compared to standard rates. Multi-day bookings and larger events often receive percentage discounts (30-35% mentioned in some quotes). Specific discount structures vary by event type and size.

What unique venue features are included with bookings?

Stadium tours can be included in packages, particularly for corporate events and parties. The Arnold Hills includes balcony access where guests can sit in the stadium stands for photos. Many spaces offer floor-to-ceiling windows with views across London and the stadium pitch.

What are the payment and booking timeline requirements?

Bookings require initial discussions with account managers to confirm availability and requirements. Final numbers cannot always be confirmed until close to the event date, with minimum guarantees typically required. Payment terms and deposit requirements are established during the booking process but specific timelines are not detailed in standard communications.